viable intelligence.

Every machine, every contract, one file.

Manufacturing sites work with many service providers, maintenance contracts and inspection obligations: compressors, cranes, presses, robot cells, compressed air and electrical installations. vi reads the documents, assigns them to the asset and shows what is due and what costs too much.

Typical assets
  • Machine tools and machining centers
  • Presses and stamping machines
  • Robotics and linked production lines
  • Cranes and hoists
  • Compressed air and pressure vessels
  • Electrical installations and equipment
  • Extraction and ventilation
What this looks like in vi

On the right is an example from this industry: documents arrive in the chat, vi reads them, assigns them and suggests what to do. Assets, companies and amounts are made up.

vi · Example Inc.
Today
Anna Example
Please review our service contract for compressed air generation.
09:12
AE
09:12 · Contract
Service contract compressed air 2021.pdf
Uploaded in chat
today 09:12
Document analyzed
Service contract · 4 maintenance visits/year
Assets linked
· Plant North, Compressor K-2
Contracts linked
AE
Contracts
vi
I read it: 4 maintenance visits per year, wear parts billed on a time-and-materials basis, and a price escalation clause of 4% per year with no index. Cancelable until 31 Mar 2027.
Plant North09:14
Contracts
vi
Comparison with the market:
per year
Your contract€6,480
Market range€4,900-5,600
Difference+16%
09:14
vi
Should I prepare a request to three service providers of your choice?
Service contract request
2 ×

I instruct vi to create a service specification from the existing scope of work and to prepare the request.

  • Service specification from the contract
  • Notice deadline 31 Mar 2027 in the calendar
  • Request wear parts as a flat rate
Prepare
09:15
Message to vi
Typical documents

What lands on your desk.

Service contracts

Scope of services, intervals, response times, wear parts, price escalation clauses and terms. Often every asset has its own contract with its own notice period.

Inspection reports

Periodic inspections under the BetrSichV (German Ordinance on Industrial Safety and Health), for example of cranes, pressure vessels and electrical installations, with defects and deadlines.

Service reports

What was done on site, which parts were replaced, how long it took and what comes next.

Quotes and invoices

Repairs, spare parts, retrofits. Line items, hourly rates and call-out fees that can overlap with the contract.

Operating instructions and declarations of conformity

The basis for the risk assessment and inspection intervals. They are needed again after every modification.

Errors and cost traps

Where things usually go wrong.

01

Services paid twice

Call-out fees, inspections or wear parts are in the maintenance contract and still show up in the repair invoice.

02

Contracts renew silently

Nobody noticed the notice period, and the contract runs for another year. The price escalation clause runs with it.

03

Inspection intervals copied by hand

Deadlines from inspection reports end up in a spreadsheet when someone has time. If an inspection is missed, the equipment can end up idle.

04

Modification without assessment

New controller, new software, more power: often nobody asks whether this is a substantial modification until something happens. From 20 January 2027, the Machinery Regulation (EU) 2023/1230 regulates this explicitly.

What vi does in practice

Read, check, plan.

Read and compare contracts

vi pulls scope of services, intervals, prices and deadlines from every contract and puts them side by side, across all assets and service providers.

Defects become tickets

Defects from inspection reports become tickets with a deadline, an owner and proof. Once the proof is in, the ticket is closed.

Quotes checked against market and contract

Every line item is checked against market rates and against the existing contract. Duplicates and high hourly rates stand out.

All deadlines in one calendar

Maintenance intervals, inspection intervals and notice periods go into the calendar, per asset and site.

Example

Compressed air station with two compressors

A plant operates two screw compressors with a pressure vessel. The service contract, inspection reports and invoices are spread across three binders and two mailboxes.

This workflow is an example. Figures and findings are chosen for illustration.

  1. 1

    Upload

    The maintenance team uploads the contract, the latest inspection report and the year's invoices, some of them as photos.

  2. 2

    Read

    vi identifies the equipment from the nameplate and reads four maintenance visits per year, wear parts billed by actual usage and a price escalation clause of 4 percent from the contract.

  3. 3

    Check

    Two invoices include a call-out fee that the contract says is included. The inspection report lists a defect on the safety valve with a four-week deadline.

  4. 4

    Resolve

    vi creates the ticket, prepares the correction request and records the inspection intervals and the notice period. The maintenance team approves with one click.

Questions

Short answers.

You
Do we need an integration with our maintenance software?
vi
No. vi starts with the documents you already have: PDF, scan or photo. We work out case by case whether and how an integration with existing systems makes sense.
You
Does vi recognize whether a modification is a substantial modification?
vi
vi flags quotes and reports that mention modifications, controller replacements or software changes, and adds the required documents. The assessment itself remains a decision for experts.

Questions in detail.

Expand a question for the answer, the original wording of the rules and links to the official text.

Who may inspect cranes, pressure vessels and machines, and who sets the intervals?

It depends on the type of equipment. For most machines, the Industrial Safety Ordinance (BetrSichV) sets no fixed intervals. As the employer, you decide in your risk assessment which inspections are needed and how often, and you have them carried out by a person qualified to inspect (a "befähigte Person"). That is someone whose training, experience and recent practical work give them the required knowledge. Manufacturer instructions, operating conditions and earlier findings guide the choice. If an inspection shows that the equipment cannot run safely until the next date, the interval must be set again.

Some groups have fixed rules. Under Annex 3, cranes must be inspected at least once a year by a qualified inspector, and some designs also by a certified inspection expert. For pressure systems, Annex 2 Section 4 uses pressure and volume to decide whether an approved inspection body or a qualified inspector does the work. For pressure vessels that an inspection body tests, the maximum intervals are 2 years for the external inspection, 5 years for the internal inspection and 10 years for the strength test. For some vessels the external inspection is not required.

Electrical installations are inspected by a qualified electrician under DGUV Regulation 3. vi reads the intervals from the inspection reports and puts them into a calendar for each asset.

“Work equipment that is exposed to damaging influences that may endanger employees must be inspected by the employer at recurring intervals by a person qualified to inspect. The inspection must take place at the intervals determined in accordance with § 3 paragraph 6.”
§ 14 para. 2Industrial Safety Ordinance (BetrSichV)Original text ↗

Unofficial translation

“A person qualified to inspect is a person who, through vocational training, professional experience and recent professional activity, has the knowledge required to inspect work equipment; […]”
§ 2 para. 6Industrial Safety Ordinance (BetrSichV)Original text ↗

Unofficial translation

What happens if an inspection deadline is missed?

First, a practical problem: the equipment must not run in the meantime. Work equipment that requires an inspection may only be used if the inspection has been carried out and documented. Anyone who keeps running it commits an administrative offense.

The room for delay is smaller than many people think. The due date is stated as month and year. For elevators, equipment in explosive atmospheres, pressure systems and the equipment listed in Annex 3, such as cranes, an inspection still counts as on time if it takes place no later than two months after the due date. Other machines get no such grace period. If the equipment was out of service on the due date, it may only restart after the inspection.

The fine depends on the type of equipment. Missing the inspection of ordinary work equipment can lead to a fine of up to EUR 5,000 under § 22(1) BetrSichV in connection with § 25 of the Occupational Safety and Health Act. For installations subject to monitoring, such as pressure vessels and elevators, § 22(2) points to the Act on Installations Subject to Monitoring (ÜAnlG), where the range goes up to EUR 100,000. Anyone who persistently omits the inspection or endangers lives can be criminally liable. vi reminds you before every due date.

“The employer must ensure that work equipment for which inspections are prescribed in § 14 and in Section 3 of this Ordinance is only used if these inspections have been carried out and documented.”
§ 4 para. 4Industrial Safety Ordinance (BetrSichV)Original text ↗

Unofficial translation

“A recurring inspection counts as carried out on time if it was carried out no later than two months after the due date. This paragraph applies only to work equipment under Annex 2 Sections 2 to 4 and Annex 3.”
§ 14 para. 5Industrial Safety Ordinance (BetrSichV)Original text ↗

Unofficial translation

“The administrative offense may be punished with a fine of up to one hundred thousand euros in the cases of paragraph 1 numbers 4, 5, 8, 12 letter b and number 14 letter a, and with a fine of up to ten thousand euros in all other cases.”
§ 32 para. 2Act on Installations Subject to Monitoring (ÜAnlG)Original text ↗

Unofficial translation

How do I handle defects listed in an inspection report?

First, rate how serious the defect is. For installations subject to monitoring, the law has three levels. With a dangerous defect, the installation must not be operated, it must be marked, and it may only restart after a re-inspection. With a defect relevant to safety, the inspection body sets a deadline by which you must order the re-inspection. If you do not, the inspection body informs the authority. Minor defects must be fixed within a reasonable time, at the latest within one year.

For all other work equipment, § 5(2) BetrSichV applies: equipment with defects that impair safe use must not stay in service. The technical rule TRBS 1201 covers the case in between. If the equipment is safe today but will not stay safe until the next inspection, you note that in the inspection record and take measures within a reasonable period, for example fixing the defect, shortening the inspection interval or reducing the operating limits.

In practice, every defect needs three things: a responsible person, a date and proof that it was fixed, such as the service report or the re-inspection certificate. Order the repair in writing and quote the inspection report. vi turns each defect into a ticket with a deadline and closes it only when the proof has been read in.

“The employer must not provide or allow the use of work equipment that has defects which impair its safe use.”
§ 5 para. 2Industrial Safety Ordinance (BetrSichV)Original text ↗

Unofficial translation

“The operator of an installation subject to monitoring must remedy defects found during an inspection within a reasonable period, at the latest within one year.”
§ 7 para. 3Act on Installations Subject to Monitoring (ÜAnlG)Original text ↗

Unofficial translation

“The operator must not operate an installation subject to monitoring if it has defects that endanger the safety and health of employees or other persons in the danger zone of the installation.”
§ 8 sentence 1Act on Installations Subject to Monitoring (ÜAnlG)Original text ↗

Unofficial translation

What must a service contract say?

A service contract should settle five points.

First, the scope of work. It follows the manufacturer's instructions, which § 10 BetrSichV already requires you to take into account. Intervals, inspection points and wear parts belong in there by name or by effort. Second, the exclusions. Repairs, wear parts, travel and emergency calls should be named explicitly, otherwise you get disputes and double invoices. Third, the times. Response time, time to restore operation and working time on site are three different values. Fourth, the personnel. The law requires competent employees or suitable contractors with comparable qualifications, so ask for those qualifications. Fifth, the documentation. Every visit needs a report with the date, the work done, the parts replaced, the operating hours and the defects, and a note on whether the work affects the safety of the equipment. If it does, it may count as a change that requires inspection, and the equipment must be inspected before its next use.

Then come the commercial points: term, renewal, notice period, price adjustment with a traceable index, hourly rates and travel flat rates. List statutory inspections separately from maintenance. vi reads these points from all contracts and lines them up side by side.

“Maintenance measures may only be carried out by competent, authorized and instructed employees or by other contractors suitable for carrying out the maintenance work with comparable qualifications.”
§ 10 para. 2 sentence 2Industrial Safety Ordinance (BetrSichV)Original text ↗

Unofficial translation

“A change requiring inspection is any measure that affects the safety of work equipment. Repair work can also be such a measure.”
§ 2 para. 9Industrial Safety Ordinance (BetrSichV)Original text ↗

Unofficial translation

Which inspection records must I keep, and for how long?

The period depends on the equipment. For inspections under § 14 BetrSichV, the result must be recorded and kept at least until the next inspection. For installations subject to monitoring, inspection records and certificates must be kept at the place of operation for the entire period of use, and the same applies to cranes. In practice that means inspection reports stay in the file for as long as the equipment is in the building.

A record must show at least the type of inspection, its scope, the result, and the name and signature of the qualified inspector, or the electronic signature for purely electronic documents. If an item is missing, the record is incomplete, and that is also an administrative offense. If equipment is used at changing locations, proof of the last inspection must be available at the place of use. Keeping records electronically is permitted.

The asset file should also hold the risk assessment with the type, scope and intervals of inspections, the manufacturer's operating instructions and declaration of conformity, the service reports and the proof that defects were fixed. vi assigns every document it reads to the asset, so the file stays complete even when reports arrive from three different mailboxes.

“The employer must ensure that the result of the inspection under paragraphs 1 to 4 is recorded and kept at least until the next inspection.”
§ 14 para. 7 sentence 1Industrial Safety Ordinance (BetrSichV)Original text ↗

Unofficial translation

“Records and inspection certificates must be kept at the place of operation of the installation subject to monitoring for the entire period of use and presented to the competent authority on request.”
§ 17 para. 1Industrial Safety Ordinance (BetrSichV)Original text ↗

Unofficial translation

“By way of derogation from § 14 paragraph 7 sentence 1, records must be kept for the entire period of use of the work equipment.”
Annex 3 Section 1 no. 3.3Industrial Safety Ordinance (BetrSichV)Original text ↗

Unofficial translation

When does a conversion become a substantial modification?

Two yardsticks apply here, the old one and the new one. Under the Industrial Safety Ordinance, any measure that affects the safety of work equipment is a change requiring inspection, and repair work can count as well. A qualified inspector must then inspect the machine before it is used again. You must also assess whether you take on manufacturer obligations with the change. That applies today.

New is the Machinery Regulation (EU) 2023/1230, which replaces the Machinery Directive in January 2027. It defines the substantial modification explicitly: a physical or digital change that the manufacturer did not foresee or plan, made after the machine was put into service, which creates a new hazard or increases a risk and therefore requires additional guards that mean adapting the safety control system, or additional measures for stability or mechanical strength. Whoever makes it is considered the manufacturer and must reassess conformity. According to the recitals, repair and maintenance that do not affect compliance with the safety requirements are not substantial modifications.

Before a control replacement, a retrofit or a software update to a safety function, ask the manufacturer, assess the change in writing and update the risk assessment. vi flags quotes and reports that mention such conversions.

“When work equipment is modified, the employer must assess whether the modifications are changes requiring inspection. The employer must also assess whether, in the case of modifications to work equipment, manufacturer obligations arising from other legislation, in particular the Product Safety Act or an ordinance under § 8 paragraph 1 of the Product Safety Act, must be observed.”
§ 10 para. 5 sentences 3 and 4Industrial Safety Ordinance (BetrSichV)Original text ↗

Unofficial translation

“‘substantial modification’ means a modification of machinery or a related product, by physical or digital means after that machinery or related product has been placed on the market or put into service, which is not foreseen or planned by the manufacturer, and which affects the safety of that machinery or related product, by creating a new hazard, or by increasing an existing risk, which requires: […]”
Art. 3 point 16Regulation (EU) 2023/1230 (Machinery Regulation)Original text ↗
“A natural or legal person that carries out a substantial modification of machinery or a related product shall be considered to be a manufacturer for the purposes of this Regulation and shall be subject to the obligations of the manufacturer set out in Article 10 for that machinery or related product […]”
Art. 18 subpara. 1Regulation (EU) 2023/1230 (Machinery Regulation)Original text ↗
What changes with remote access, software and machine data?

Three EU regulations now affect every connected asset. The Data Act has applied since September 12, 2025. As a user, it gives you the right to the data of your connected products if you cannot access it directly, and the right to have it passed on to third parties, for example an independent service company. The duty to make data accessible by design, however, applies only to products placed on the market after September 12, 2026. For older equipment, the contract is what helps. Check purchase, service and remote maintenance contracts for data clauses.

The Cyber Resilience Act addresses manufacturers. Since September 11, 2026, they must report actively exploited vulnerabilities and severe incidents, and all remaining obligations apply from December 11, 2027. For you as an operator, this means work to do. At purchase, put the support period and update commitments in writing, record remote access points and connected components for each asset, and have updates documented in the service report. Whoever installs an update should write down which version ran before and after, and who approved it.

vi finds data clauses and update commitments in your contracts and lists the connected components for each asset.

“Where data cannot be directly accessed by the user from the connected product or related service, data holders shall make readily available data, as well as the relevant metadata necessary to interpret and use those data, accessible to the user without undue delay, of the same quality as is available to the data holder, easily, securely, free of charge, in a comprehensive, structured, commonly used and machine-readable format […]”
Art. 4(1)Regulation (EU) 2023/2854 (Data Act)Original text ↗
“Upon request by a user, or by a party acting on behalf of a user, the data holder shall make available readily available data, as well as the relevant metadata necessary to interpret and use those data, to a third party without undue delay, […]”
Art. 5(1)Regulation (EU) 2023/2854 (Data Act)Original text ↗
“This Regulation shall apply from 11 December 2027. However, Article 14 shall apply from 11 September 2026 […]”
Art. 71(2)Regulation (EU) 2024/2847 (Cyber Resilience Act)Original text ↗
Who is liable if something goes wrong after a conversion or an update?

First the boundary: the new Product Liability Directive (EU) 2024/2853 applies to products placed on the market from December 9, 2026. For older products, the previous Directive 85/374/EEC remains in force. Among other things, software now counts as a product, and updates and missing updates can matter when they are within the manufacturer's control.

One rule matters most for operators. Anyone who substantially modifies a product outside the manufacturer's control and then puts it into service is treated as its manufacturer. The right to compensation belongs to natural persons who are injured by the defective product. For property used exclusively for professional purposes, the Directive gives no compensation. A claim expires after ten years, and for a substantially modified product the period runs from the time it was put into service again after the modification.

For practice, this means: document every conversion and every safety-relevant update with date, scope, the company that carried it out and the approval, and keep these records at least as long as claims are possible. Coordinate any intervention in safety functions with the manufacturer.

“Any natural or legal person that substantially modifies a product outside the manufacturer’s control and thereafter makes it available on the market or puts it into service shall be considered to be a manufacturer of that product for the purposes of paragraph 1.”
Art. 8(2)Directive (EU) 2024/2853 (Product Liability Directive)Original text ↗
“Directive 85/374/EEC is repealed with effect from 9 December 2026. However, it shall continue to apply with regard to products placed on the market or put into service before that date.”
Art. 21 subpara. 1Directive (EU) 2024/2853 (Product Liability Directive)Original text ↗

Maintenance that thinks ahead.

Show us a service contract or inspection report. We'll show you what vi makes of it.