Service contract check.

Nine questions every maintenance and service contract should answer. Tick off what is settled. What stays open is your list for the next negotiation.

Service contract checklist

0 of 9 resolved

Is the scope of services described for each asset?Without a clear list, nobody knows what a maintenance visit includes and what costs extra.
Are wear parts and materials covered?Billed by effort, flat rate or included: this is where most extra invoices come from.
Are travel and inspections after repair included?Otherwise they show up again on every repair invoice.
Are there response times for faults?And what applies if they are missed.
Is the price escalation clause tied to an index?A fixed percentage rises every year, regardless of how costs develop.
Do you know the term and the notice period?Many contracts quietly renew for another year.
Is it settled who may access operating data?The Data Act gives operators access rights. The contract should not undermine them.
Are remote maintenance and software updates covered?Who gets access, how it is logged, who reports security incidents. Important for the CRA and NIS2.
Is it clear who takes on manufacturer obligations after modifications?The Machinery Regulation applies from 20 Jan 2027, the new product liability rules from 9 Dec 2026.

Still open, to follow up: 9

Is the scope of services described for each asset · Are wear parts and materials covered · Are travel and inspections after repair included · Are there response times for faults · Is the price escalation clause tied to an index · Do you know the term and the notice period · Is it settled who may access operating data · Are remote maintenance and software updates covered · Is it clear who takes on manufacturer obligations after modifications

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