Viable use cases.
AI service assistant for technicians
A technician describes a fault or takes a photo of an error code. vi searches documentation, wiring diagrams, service history and comparable faults and suggests a systematic troubleshooting path.
Benefit: Shorter diagnosis times, fewer questions to experts, higher first-time fix rate.
- Check pressure sensor S4 at the manifold
- Check filter F2 for clogging
- Last time with this fault: seal V7 replaced
Automated service case handling
vi reads incoming customer emails with photos, error messages or attachments, identifies machine and customer, classifies the problem and prepares a ticket with all the information needed.
Benefit: Less admin work in technical customer service and faster response.
Fault on the filling line since this morning, photo attached.
foto_display.jpgMaintenance and contract management
vi reads maintenance contracts, scopes and deadlines, compares them with the services performed and spots missed maintenance, unbilled extra work or required actions.
Benefit: Better contract fulfillment, less coordination and better service monetization.
GMP documentation and audit preparation
vi checks qualification documents for completeness, links maintenance work to the required checks and drafts documentation packages for expert approval.
Benefit: Less documentation effort and faster delivery of audit evidence.
Spare parts and obsolescence
vi identifies the required spare part from machine documentation and service history, checks compatibility with the configuration and prepares spare part requests or modernization proposals.
Benefit: Faster spare part identification and additional retrofit business.
Global service knowledge management
vi structures documented fault patterns and successful repairs across countries and machine generations and makes expert knowledge usable in several languages.
Benefit: Less dependence on a few experienced technicians and faster onboarding of new staff.
Maintenance that thinks ahead.
Show us a service contract or inspection report. We'll show you what vi makes of it.